Step-by-step
user guides.
- Convert DVD to iPod guide.
- Convert DVD to PSP guide.
- Convert video files to iPod guide.
- Convert video files to SONY PSP guide.
- Step by step DVD Copy guide.
- Step by step DVD to DivX guide.
- Step by step DivX to DVD guide.
- Step by step Apollo DVD Creator guide.
- Step by step Audio DVD Creator guide.
- Step by step guide on how to use registration code.
Before
contacting us for personal support please:
Read our FAQs (Frequently Asked Questions).
Make sure you are using the latest version.
If you still can't solve your problem, please contact
our support team, do not forgrt to send us these information
:
Version number, Operating System's version, Hardware
configuration, The error message .
Regarding #1 DVD Ripper, CD Ripper: support@dvdtox.com
Regarding #1 DVD Audio Ripper, Apollo DVD Copy:support@xtodvd.com
Regarding iPod/PSP/3GP converter:support@alltomp4.com
Regarding DivX to DVD/DVD Creator and other DVD Authoring tools:support@createdvd.net
Faqs
General Quaestion
Q1:How to report bugs?
regarding #1 DVD Ripper: support@dvdtox.com
regarding #1 DVD Audio Ripper, Apollo DVD Copy:support@xtodvd.com
regarding iPod/PSP/3GP converter:support@alltomp4.com
regarding DivX to DVD/DVD creator/Audio DVD Creator etc:support@createdvd.net
Q2: How to buy?
Please click here for detail.
Q3: What happens after I send in the order??
Normally, you will receive your registration information in a
few minutes after sending the online order form.
If you do not receive your registration information within 12
hours, or you have lost the registration email, please contact
us at support@xtodvd.com.
We will be glad to help you.
Q4. I have not received my registration information.
Why?
Do not panic! In many cases, there may be a processing delay.
Sometimes, people have supplied the wrong email address. In rare
cases, the registered users are unreachable due to mis-configured
email clients or privacy control. Please feel free email to support@xtodvd.com.
We'll resend you register information soon.
Q5: If I purchase your software, can I upgrade it for
free in the future?
Yes, we provide free upgrade. Please keep you eyes on our site
to get upgrade info. Please download the update version by yourself,
and you can register it using the same license code.
Q6: I entered the license code you sent to me, but the
software said "Registration info is invalid.". Why?
You'd better copy and paste the license code to avoid a type.
And please note don't add any blank before or after the code.
Q7: I lost my license code, can you send again?
Sure. contact
us to get your registration info back . But you'd better
provide your OderID or some info in your order(such as the Email
you used to order) so that we can find your info in our database.
Q8: Do I need to re-register after I re-install the software?
No, you don't have to re-enter your registration info. Our software
will memory you registration status.
Q9: How long will it take to get your supporting response?
We promise to answer you within 24 hours. But in most cases you'll
get our response in a few hours or immediately.
