Frequently
Asked Questions
General Quaestion
Q1:How to report bugs?
regarding #1 DVD Ripper: support@dvdtox.com
regarding #1 DVD Audio Ripper, Apollo DVD Copy:support@xtodvd.com
regarding iPod/PSP/3GP converter:support@alltomp4.com
regarding DivX to DVD/DVD creator/Audio DVD Creator etc:support@createdvd.net
Q2: How to buy?
Please click here for detail.
Q3: What happens after I send the order?
Normally, you will receive your registration information in a
few minutes after sending the online order form.
If you do not receive your registration information within 12
hours, or you have lost the registration email, please contact
us at support@dvdtox.com.
We will be glad to help you.
Q4. I have not received my registration information.
Why?
In some cases, there is a processing delay.
For some other cases, people may have submitted the wrong email address. In rare
cases, the registered users are unreachable due to invaild
email account or email privacy filter software. Please feel free to email to support@dvdtox.com.
We'll resend you register information soon.
Q5: If I purchase your software, can I upgrade it for
free in the future?
Yes, we provide free upgrade. Please keep you eyes on our site
to get upgrade info.You can download the latest version and register it using the same license code.
Q6: I entered the license code you sent me, but the
software said "Registration info is invalid.". Why?
If the registration failed , it may be an invalid license code or an invalid format. You probably have missed or added a charcter. Just copy and paste the license code.
Q7: I lost my license code, can you send it again?
Visit http://www.dvdtox.com/getcodeback.php to get your code
back.
Q8: Do I need to re-registration after I re-install the software?
No, you don't have to re-enter your registration info. Our software
will memory you registration status.
Q9: How long will it take to get your supporting response?
We promise to answer you within 24 hours. But in most cases you'll
get our response in a few hours.
